DELETING YOUR GLOSS ACCOUNT AND DATA
How to delete your account
Open Gloss, go to Settings → Account → Delete account, and confirm.
That is the whole process. You do not need to email us, and you do not need to ask our permission.
If you cannot get into the app, email [email protected] from the address on your account with the subject “Delete my account”. We will verify that it is you and delete the account.
What happens straight away
Deletion happens immediately. When you confirm, we delete:
- your account, your email address and your phone number if you added one;
- your name and time zone;
- every deadline, class, note and file you created or uploaded;
- your study helper conversations;
- any email text, sender details and AI summaries we were still holding;
- your class corrections;
- your notification token, so your device stops receiving alerts;
- your customer record at Stripe and at RevenueCat.
We also stop reading your mailbox. You can additionally revoke our access directly in your Google account at myaccount.google.com/permissions, or in your Microsoft account, and we recommend you do.
What we keep, and for how long
We keep four things, and nothing else:
| What | For how long | Why |
|---|---|---|
| The record that you accepted our terms, and the consents you gave | 4 years | To show, if it is ever questioned, what you agreed to and when. Some of this is required by law where subscriptions renew automatically |
| Our security and access log | 12 months | To investigate security incidents. It records that an account acted, not what it contained |
| The record of your subscription — amount, date, plan and payment reference | 7 years | Tax and accounting law |
| Encrypted backups containing your account | Up to 30 days, then they expire automatically | Backups cannot be edited without destroying their integrity, so we let them expire rather than alter them |
Nothing in that list contains your email, your files, your notes or your study helper conversations.
Deleting less than everything
You do not have to delete your whole account to remove things:
- Disconnect your mailbox — Settings → Email → Disconnect. We stop reading it immediately, and the email data we hold is deleted on the usual 30-day cycle or sooner if you ask.
- Delete a file, a note, a deadline or a conversation — delete it where it appears in the app. It goes immediately.
- Turn off support access — Settings → Support. It switches itself off after 24 hours in any event.
Your other rights
You can also ask us to tell you what we hold about you, give you a copy, or correct it. Email [email protected]. We answer within 45 days and we do not charge.
If you are in Lebanon, you have these rights under Lebanese Law 81/2018, and you may also ask us to stop processing your information for a legitimate reason.
Questions
[email protected] — Standby Ops LLC, 1717 N Street NW, Suite 1, Washington, DC 20036, United States.